Our promise
Looked after as we suggest, your print should last as long as the garment. If your order turns up with a print fault or a garment fault, contact us within 30 days of delivery and we will either reprint the faulty items or refund what you paid for them. You choose which.
This policy does not reduce your rights under the Australian Consumer Law. Our goods come with guarantees under that law that can not be excluded.
Reporting a fault
- Within 30 days of delivery, email sales@t-shirtexpress.com.au and include your order number.
- Attach clear photos of the problem. If you received the wrong item, add photos of the labels and the packaging too.
- Hold on to the garments until we reply. We will let you know if we need anything sent back and how to do it.
If we ask you to send a faulty item back, we pay the postage.
Parcel damaged on the way
- If the parcel looks damaged on arrival, try not to sign for it.
- Photograph the parcel before opening it, then email sales@t-shirtexpress.com.au right away with the photos and your order number.
- We will take it up with the carrier and put things right for you.
What is not covered
Because each order is printed to your design, we can not sell it to anyone else. We do not offer returns or refunds for:
- changing your mind;
- ordering the wrong size, garment or colour. The size guide on each garment page will help you choose;
- errors in spelling, wording or design in artwork you supplied or approved in your proof;
- blurry or low quality images you uploaded;
- garments that have been worn, washed hot, tumble dried, bleached, dry cleaned, washed with fabric softener, or ironed over the print;
- wear caused by zips, buttons, buckles, rough fabrics or an overloaded washing machine;
- damage that happens after delivery.
If a print issue shows up after the garment has been worn or washed, send us clear photos and we may ask to see it. We treat every case fairly, and your Australian Consumer Law rights always apply.
Refund timing
Refunds are paid back to the card you used. Once approved, they usually reach your account within 5 to 10 business days, depending on your bank.
Changes after you order
If you need to change something after paying, email us straight away. Once printing has started we may not be able to make the change.
Last updated October 2026