About us
T-Shirt Express is a trading name of Ministry Shirts Pty Ltd. In this policy "we" and "us" means T-Shirt Express. We look after personal information under the Privacy Act 1988 and the Australian Privacy Principles.
Information we collect
- Orders: your name, email, phone number, business name if you add one, delivery address, any notes, and the garments, sizes and designs you choose.
- Designs: the artwork you upload, any text you add, and the proofs we make from them.
- Accounts: your name, email and password. Passwords are stored in a scrambled form that can not be turned back into the original, not even by us.
- Messages and bulk quotes: whatever details and files you send us.
- Payments: card details go directly to our payment provider, Stripe. They never pass through or stay on our systems, and we only learn whether the payment worked.
- Browsing: as with most sites, our host logs technical details such as your IP address, browser and pages visited, to keep the site secure and running. Visit numbers come from Cloudflare Web Analytics, which does not use cookies or identify you.
What we use it for
- Printing, packing and delivering your order, and emailing you about it.
- Running your account, your saved designs and your order history.
- Replying to your questions, quote requests and any fault claims.
- Taking payments, giving refunds and keeping the records the law asks for.
- Keeping the site safe and running smoothly.
We email you about your orders, quotes and account. News and offers go only to people who sign up to our mailing list and confirm through the link we email them. Every news email has an unsubscribe link, or you can ask us to remove you at any time. We may send our news through an email service such as Brevo.
Who sees it
We never sell or rent your personal information. We only pass on what is needed to:
- Stripe, for card payments and refunds;
- Cloudflare, which hosts the site, stores orders and artwork, and sends our emails;
- our production team and shipping software, so your order can be printed and packed;
- delivery carriers such as Australia Post and FedEx, who get your name, address and phone number to deliver your parcel;
- our accountants and advisers, when needed for tax and legal reasons;
- anyone we are legally required to share it with.
Stripe and Cloudflare may hold or process information outside Australia, including in the United States, and are obliged to protect it.
Cookies and your browser
- When you log in we set a secure cookie that keeps you signed in for up to 30 days, plus a small cookie that tells the page to show your account menu. Neither holds personal details, and both go when you log out.
- Your cart is saved in your own browser until you check out, so it is still there when you return.
- We use no advertising or tracking cookies.
How long we hold it
Order and payment records are kept for as long as Australian tax law needs, usually five years. Designs and artwork are kept so you can reorder, unless you ask us to delete them. You can ask us to close your account whenever you like.
Security
The whole site runs over a secure connection, card details never reach us, passwords are scrambled, and only our staff can see orders, through logins checked on every request. No system is perfect, but we take reasonable steps to guard your information against misuse, loss and unauthorised access.
Seeing or changing your information
You can update your name and password in your account. To see what we hold about you, have it corrected or ask for it to be deleted, email sales@t-shirtexpress.com.au. We may need to confirm who you are first, and we will reply within 30 days.
Under 18s
Orders should come from an adult. If you are under 18, please ask a parent or guardian to order for you.
Complaints
If you have a concern about how we handled your information, email us and we will look into it and reply within 30 days. If you are not satisfied with our reply, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Updates
We may change this policy from time to time. The date at the bottom shows when it was last updated.
Last updated October 2026